Post cyberattack 'no longer possible', says Lex Delles

The relevant Chamber committees held a virtual meeting on Thursday morning to address the cyberattack, which left Post customers unable to contact the emergency services, among other things.

Minister of the Economy Lex Delles, who is also responsible for coordinating matters involving Post, said it was not yet known who was behind the cyberattack, nor where it originated. Post has filed a complaint.

Delles added that Post is currently analysing its cooperation with its suppliers and is searching for additional back-up solutions. If such an attack were to be launched a second time, it would no longer be possible, the minister said.

While Post customers were left without network connectivity during the attack, a far more pressing issue was revealed: they were unable to contact the emergency services numbers 112 and 113. A number of technical questions on the topic of national roaming and the possibility of switching to other mobile operators have been raised. Analysis is ongoing to find a solution.
 
Fortunately, the Grand Ducal Fire and Rescue Corps and the Grand Ducal police said no one had come to harm as a result of the hack.

Delles confirmed that the crisis communications sent out via the LU-Alert service were insufficient. The relevant departments have been put to work on improving the clarity of such messages in future.