The ULC consumer protection agency is facing one of its biggest challenges: strengthening the purchasing power of consumers in increasingly difficult times.

"These are not easy times for consumers. Many people are struggling to make ends meet," said Nico Hoffmann, president of the ULC, during a press conference on Monday.

In 2024, the ULC opened around 4,650 new cases, nearly half of which are related to the construction and housing sectors. This dissatisfaction is also reflected in the growing number of calls the agency receives, with 37,000 calls already made this year. Additionally, the volume of emails has surged by almost 25%, reaching approximately 16,000.

Key concerns raised by consumers include skyrocketing energy prices, shrinking purchasing power, municipal taxes, and the need for fairer tax reforms.

President Hoffmann is calling for tangible changes. "The ULC believes the energy cap should have been maintained, or at least extended until the end of this year, and the CO2 tax could have been delayed by at least a year. We also strongly advocate for the promotion of the energy transition."

Hoffmann also criticised the government's approach to consumer rights, accusing it of not prioritising them enough, and urged for more proactive support for citizens.

Among the ULC’s other concerns is the housing crisis. Hoffmann argues that high rent prices and land speculation must be tackled. "We need to combat land speculation effectively and impose higher taxes on vacant homes. The goal should be to create more affordable, social housing, especially for younger generations who are struggling to afford anything."

The rising costs of nursing homes are also a significant issue, with many people unable to afford long-term care.
The ULC's general meeting is scheduled for June, where President Hoffmann will step down after 16 years at the helm. A full review of the agency’s work will be presented at that time.