10 flights were cancelled by LuxAirport on 10 May, while numerous others were subjected to delays, resulting in a great deal of disgruntled passengers.

The issues stemmed from an unplugged metal detector at security, LuxAirport explained some two weeks after the chaos.

This simple malfunction resulted in the evacuation of the entire zone in order to allow security checks to be performed a second time. As a consequence, 10 flights were cancelled and 43 others were delayed.

The airlines themselves are not responsible for paying any compensation if cancellations and delays are due to technical issues. Passengers affected by the travel chaos were advised to contact the Directorate for Consumer Protection. Over a month later, it was confirmed that 22 people had submitted complaints. Half of the complains have already been dealt with and the airlines have fulfilled their obligations.

However, the Directorate is not responsible for complaints directed towards LuxAirport, which manages the airport.

Minister Martine Hansen said passengers experiencing issues with their flight should contact the airline directly, and should only take the next step of contacting consumer protection if their rights are not respected.

The CSV MP detailed the above in a response to a parliamentary question submitted by LSAP MPs Mars Di Bartolomeo and Yves Cruchten.