Criminals are posing as toll operators, sending fake payment requests by SMS or email that link to fraudulent websites – motorists should avoid clicking links, verify requests directly with toll providers, and delete suspicious messages, according to the ACL.

If you're heading to France for the holidays, you're likely to encounter at least one motorway toll – but travellers are being urged to stay vigilant as a new scam is targeting unsuspecting tourists.

Criminals have begun sending fraudulent toll payment demands by SMS or email, often claiming that a recent toll charge remains unpaid. These messages typically include a link to a fake website that closely mimics official toll platforms, asking users to enter personal and banking details.

The scam appears to exploit the stress and confusion many drivers experience while navigating foreign roads during the busy holiday period.

French tolls can still be paid the traditional way: with a ticket, cash, or card. But newer systems are being rolled out, including automatic tolling via number plate recognition.

As Lex Friedrich from Luxembourg’s Automobile Club (ACL) explains, France is gradually expanding this system. Vehicles are recorded as they pass, and the toll is automatically charged to the driver’s account, if they’re signed up with a provider like Bip&Go.

Scammers are now exploiting the new system. Posing as toll companies, they send messages claiming a toll was unpaid and a fine is due – these messages usually include suspicious links and urgent wording.

According to Friedrich, no official toll company or authority will ever contact drivers via SMS or email to demand payment or issue a fine. "If you get a message like that, it’s guaranteed to be a scam, pure phishing," he says. "They claim you missed a payment and now owe a penalty. But these are fraudsters trying to make easy money."

If you receive such a message, do not click on the link, but don’t ignore it either. Friedrich advises to always report it. Further, let the French police know, and also notify the toll operator for the route you were on. That way, they can take action and help stop the scam from spreading.

For peace of mind, the ACL recommends using the Bip&Go system, which is now also valid in Spain, Portugal, and Italy. Members can get the device for €26, while non-members in the Greater Region pay €47.