Inter-Actions provides homeless people with a shelter during the night, yet they are currently short of an accommodation themselves.
The government-supported shelter for the homeless, operated by Inter-Actions, is in desperate need of a permanent space to continue its crucial work. It has been without a fixed address since November.
Inter-Actions had planned to establish a new night shelter that would also house their offices. However, their search for a suitable location has so far been unsuccessful. The organisation previously operated out of 13, rue de Thionville, a known hotspot for homelessness. While continuing their outreach efforts, the team is now forced to work without a permanent base.
Led by Nelson Dos Santos, the team patrols Luxembourg City's districts until 10pm each night, offering homeless individuals a bed for the night. Those interested must call to make an appointment, after which they are transported to the shelter in Hollerich. The service ensures no one is left alone: a pedagogue supervises the evening, and a security guard monitors the premises overnight.
Despite operating under challenging conditions, the service has had a positive impact. Local residents in Hollerich have noted a calmer atmosphere since the shelter began operating.
Overcrowding and no permanent facility
Currently, those seeking shelter in Hollerich must contend with severe limitations. Guests sleep and shower in an outdoor space behind a church, which lacks proper doors due to space constraints. While demand often exceeds 15 people per night, the converted cooling truck used as a shelter only accommodates eight. The situation becomes even more critical during periods when Inter-Actions' winter programme is not active.
Attempts to secure a permanent facility have been thwarted. A promising location was rejected due to opposition from neighbours or potential conflicts with city construction plans. Virginie Giarmana, director of Inter-Actions, emphasises that the organisation does not require a large space—just a building that can combine beds and office areas.
For now, Luxembourg City is providing provisional office space for Inter-Actions, but a long-term solution has yet to be found. Neither the city administration nor the Ministry for Family Affairs has been able to offer a suitable, permanent address.
