Cybercriminals are continuously finding new fraudulent methods to enrich themselves. On Friday, the police issued a public appeal to the public in order to raise awareness of a new scam which consists of fake bank or Luxtrust employees contacting customers about their accounts.
The scammers contact the clients under the pretense that they have been a victim of cyber fraud, claiming that non-authorised money transfers have been made to foreign accounts. The fake employees then offer to visit the victim’s home to gather their bank access data, their tokens, and their credit card. Another method asks the victim of fraud to scan a QR code.
Other scam attempts include asking the victim to click on a link sent via email or text message. The message encourages them to renew their certificate for either the National Health Fund (CNS), Luxtrust, or the Common Social Security Centre (CCSS), or to pay outstanding fines. The link then leads the victim to a fraudulent website which demands their bank data.
As soon as the fake employees have received all the data and credit cards, they can withdraw large sums of money.
The police are once again emphasising that the methods used by fraudsters do not correspond to those practiced by the actual institutions, companies, or banks. The latter would never tell their clients to hand over their cards or tokens to an unknown person. They would also never ask someone to cite their personal data over telephone.
If you have reason to doubt the motives of a caller presumably from Luxtrust or a bank, then it is important to not let yourself be pressured to act in the moment – instead, you should call the affected institution or company directly and explain the situation.
The police place a particular emphasis on informing elderly people about the current scam wave, asking them to be extra cautious.
Further details can be found on myguichet.lu.
