With 30% of Luxembourg residents lacking a regular general practitioner (GP), the Ministry of Health launched a new campaign on Thursday to address the issue. Titled “I love my Hausdokter” (“I love my GP”), the initiative aims to encourage patients to consult their GP as a first step, rather than heading straight to A&E or a specialist.
Minister of Health and Social Security Martine Deprez highlighted the strain on emergency departments, which are often overwhelmed, leading to long waiting times and delays in treating genuine emergencies. “Hospitals report that many patients seem unfamiliar with the healthcare system, possibly coming from countries with different structures,” Deprez explained. “This campaign emphasises that in Luxembourg, GPs are the first point of contact. They provide a holistic approach, build trust with patients, and determine whether a situation requires urgent care.”
Dr Sébastien Diederich underscored the benefits of having a regular doctor. “If you’ve been with the same GP for ten or 20 years, they know your medical history – your allergies, vaccination status, treatments, and even family background,” he said.
To alleviate pressure on A&E departments, Deprez announced that a new service will soon allow patients to make a brief phone call for an initial assessment. A doctor will determine whether the situation is an emergency, helping patients decide on the next steps. Deprez also reminded the public of the emergency number 112, which remains the immediate lifeline for critical situations.
The campaign also seeks to improve communication about local healthcare options. Municipalities are encouraged to inform residents when new GPs establish practices in their area. Additionally, efforts are being made to make the GP profession more attractive, as Luxembourg faces a shortage of general practitioners.
Running until 23 March, the campaign will use social media, posters, and leaflets distributed in pharmacies, doctors’ surgeries, and hospitals to spread its message.
