Residents can expect to receive a text alert as part of the GouvAlert testing system.
Only people whose mobile phones are connected to a mobile phone base station in these areas at the time the alert is issued will receive a message.
The text will say: “LU-ALERT / ALERTE TEST / NO ACTION REQUIRED / AUCUNE ACTION REQUISE / KEINE HANDLUNG ERFORDERLICH / INFOS: GD.LU/LU-ALERT.”
There might be a delay between the sending and receiving of the text messages, explaining why not all citizens will receive the alert at the same time. No single communication channel can achieve 100% coverage, so the government has chosen to implement a multi-channel approach that will eventually reach as many people as possible by combining the strengths of the different communication channels.
The goal of the tests is to ensure the functionality of the various alert channels, to identify possible points of improvement and, above all, to make citizens aware of the need to use the various alert channels. The long-term testing strategy, which will be carried out on a regular basis, aims to ensure the resilience of the population in the face of emergency or crisis situations that could have an impact on civil security.
In the interest of continuous improvement, recipients are invited to send any feedback to the government at the following address: lu-alert@mi.etat.lu.
