'A small revolution'CNS President unveils digital transformation strategy

RTL Today
The digitalisation of Luxembourg's Social Security system is a "small revolution," according to Christian Oberlé, President of the National Health Fund (CNS).
© RTL (Archives)

Oberlé shared insights during a press conference on Tuesday, highlighting the extensive IT system overhaul required to enable immediate direct payments (PID).

This digital transformation streamlines processes, allowing many checks that were previously retrospective to now be conducted in advance. In addition, it opens doors to various other services and advancements within the system.

Oberlé stressed that while PID is a pivotal component, it represents just one facet of a broader digitalisation strategy. The successful implementation of PID relies on motivating patients, doctors, and healthcare professionals to engage with the system — a parallel task which Oberlé compared to creating and promoting cycle paths to complement an overpass.

Under the new system, doctors will receive reimbursements “directly and in one go,” Oberlé explained. Additionally, the press conference shed light on the shared medical file, known as DSP, which had experienced some delays in recent years.

Marc Hostert, President of the eSanté Agency, clarified the DSP’s status, stating: “the DSP has been fully operational for two years, and its usage has seen a recent uptick among healthcare professionals and patients who are actively using their accounts. However, it’s important to note that it’s mainly patients with chronic illnesses who are active users. This distinction is crucial for interpretation, as everyone possesses a DSP account, but its use depends on the individual’s health condition. Nonetheless, the trend is positive on both fronts.”

The eSanté Agency remains committed to enhancing the DSP’s appeal, seeking ways to make it even more attractive for all users, Hostert stated.

Back to Top
CIM LOGO