The issue of customers booking tables in restaurants but failing to show up has become a significant concern for establishments in Luxembourg, prompting the Federation of Hotels, Restaurants, and Bars (HORESCA) to address the matter firmly.

HORESCA declared that a booking "is equivalent to a commitment," emphasising its zero-tolerance stance towards empty tables resulting from unfulfilled reservations.

The federation delivered a clear message to customers who book tables for meals but do not honour their reservations, stating that it is imperative to either honour the commitment or cancel in a timely manner.

The rising trend of no-shows in the restaurant sector is deemed "worrisome" by HORESCA, as unoccupied tables mean fewer opportunities for other customers. The federation stressed that cancelling reservations not only opens up space but also optimises the restaurant's organisation, allowing others to enjoy a pleasant dining experience.

Highlighting the significant financial impact on establishments, HORESCA underscored that the consequences go beyond mere financial loss. No-shows disrupt the meticulously planned service by chefs and front-of-house teams, leading to "considerable frustration."

In response to this challenge, some restaurants are moving beyond traditional trust-based systems and are now requesting additional information from customers to ensure they honour their reservations. This can include measures such as requesting a credit card imprint to confirm a reservation, with customers facing charges for unplanned absences.