Minister Delegate for Digitalisation Marc Hansen lead the briefing, during which the politician presented a new document that enlists all official procedures that can now be completed via the internet. Minister Hansen commented: “We are trying to look after those members of our society that cannot navigate as well on digital platforms as others.”
All ministries helped organise the new action plan, which is further supported by outside organisations, such as ASTI, Caritas, or CLAE. 40 concrete initiatives have been launched, out of which 18 are lead by Minister Hansen’s department.
The politician provided further insight into one initiative: “We will introduce adult education programmes, which include basic internet use and online banking. We will also launch a programme called ‘train the trainer’, in which young people can help elderly citizens learn how to use smartphones.”
All new offers have been published online, and will further be advertised with the help of brochures. In January, the site digital.lu is expected to go online.
Minister Hansen also addressed the issues around people who have to entrust their passwords to others, because they cannot navigate the sites themselves: “We are still working on solutions to improve the legal frame of those cases.”
Guichet.lu also has a real-life office in Luxembourg City, in which procedures can still be completed in analogue fashion.
