The eSanté agency is being accused of sabotage and general lack of respect for data protection. Some 23,000 dossiers were said to have been opened illegally during the eSanté pilot phase.
Christian Oberlé states the health insurance fund would certainly not be interested in meddling with the doctors’ health app’s success, especially because the CNS itself pays the costs when doctors submit the documents digitally. However, he did recognise the platform certainly needs improvement, and felt that the privacy issue had been tackled by the relevant parties already.
Nonetheless, he could not see why the doctors’ and dentists’ association (AMMD) quit the platform as a whole. Given most neighbouring countries have progressed in digitalising medical paperwork, Oberlé stresses the need to further cooperate to bring Luxembourg on the same level.
Regarding the allegations of sabotage, Oberlé believes the true reason behind the lack of use of the platform rather comes back to the fact that Luxembourgish doctors are reluctant to embrace digitalisation. He added that there was still the option for patients to opt out of digital records.
While he continues to support the doctors’ application, the launch of new improved products seems less and less realistic now that the input of the doctors’ and dentists’ association is missing, as the AMMD has stepped back from participating in these discussions. Oberlé expressed his disappointment, as he believes the introduction of digital patient records would benefit doctors and improve their experience.
