In response, the introduction of “quiet hours” offers a tranquil shopping experience, minimising sensory stimuli, and creating a more comfortable environment, particularly for autistic individuals.
Luxembourg has a significant autistic population, with an estimated 1% of its citizens exhibiting autistic traits, totalling approximately 6,600 individuals. Joanne Theisen, who falls within this category, has experienced the benefits of the “quiet hours” initiative, which was launched in June.
“The quiet hours are a very good and important measure. It is much more pleasant without these stimuli,” commends Theisen.
This initiative was spearheaded by real estate operator Nhood, which reached out to the Luxembourg Autism Foundation (FAL) to implement the concept together with Joanne Theisen.
Initial feedback from both staff and customers has been overwhelmingly positive. The atmosphere created during quite hours has even resonated with some who are not hypersensitive or autistic.
Further accommodations are planned. Future plans include the establishment of a retreat room, employee training programmes, and the development of a guide that identifies areas with bright lights or low temperatures in the supermarket, allowing those affected to better orientate and prepare themselves.
Full report by RTL Télé (in Luxembourgish)
