Luxembourg police on Monday inaugurated the new National Emergency Despatch Centre at Findel, unveiling upgraded command facilities, a new digital platform for the public to submit images and video during major incidents, and a new operational support unit set to launch nationwide in early 2026. Home Affairs Minister Léon Gloden and senior police leaders introduced the freatures of the new ‘Centre d’intervention national 113', or ‘CIN 3.0' in short, during a press conference held in the adjacent Operational command post (PCO) of the police campus.
Prime Minister Luc Frieden also attended a tour of the new premises after the briefing, police said.
Authorities said the revamped CIN was brought into service in mid-November this year, after construction was launched in September 2024, and represents a response to outdated infrastructure and changing operational demands at the previous facility. The police noted that the existing centre, which moved to the Findel police complex in 2011, no longer met “current technical and organisational standards” after about 14 years of use, amid staff growth and structural changes including the integration of civilian call takers in 2016.
According to the press release, CIN 3.0 is able to accommodate more workstations and a clearer separation between civilian call takers, who handle incoming emergency calls, and police operators responsible for decision-making and coordination. The centre also features upgraded video and projection equipment designed to support fast decision-making under pressure, including the use of video and mapping tools.
The adjacent PCO, used to coordinate both predictable national events, like state visits and large demonstrations, as well as unpredictable crises, like severe weather and major police operations, has also moved into more modern premises. Police said the PCO upgrades were driven in part by lessons from the Covid-19 period, when the scale of deployments highlighted technical limits in the previous set-up.
During the same briefing, the police presented a new image and video exchange platform that can be activated in the event of a major incident, such as a terrorist attack. Under the system, authorities would share a link to a form allowing members of the public to transmit digital evidence related to the incident, with submissions intended to be accessible directly and only to police investigators.
Officials also announced the creation of a new police service, the Operational Support Group (GSO), which is due to be launched nationwide on 1 January 2026. The unit is intended to strengthen preventive and deterrent police presence on the ground and address more complex operational needs that go beyond traditional patrol work, the press release said.
Police said the unit’s flexible structure, with two to three rotating teams, will allow deployments across the country depending on priorities and emerging trends. The GSO will operate 24 hours a day, seven days a week.
In terms of equipment, the press release said GSO officers will carry standard police gear and will also have access to a Taser, described as intended to immobilise an individual posing an immediate danger. Police said the device’s use will require specific training, including theory, practice, scenarios, and certification, and will be strictly governed by operational directives.
In 2024, the police recorded 139,000 calls to the emergency number 113 – an average of 380 per day – alongside 70,000 calls from internal and external partners, averaging 190 per day. The service also registered 120,000 incident files in its intervention management system that led to police follow-up, averaging 328 interventions per day, according to the press release.
The investment in CIN 3.0 was put at around €5.5 million, with the police naming several external technical partners involved in engineering, electrical works, fit-out, and workstation design.
