The CTIE was first responsible for sending out all invitation letters for the Large Scale Testing. Now, the centre also takes care of vaccination letters, meaning their workload has doubled.
Thousands of pages are printed per hour. Every letter is then personalised and prepared for sendoff. Daniel Nickels, vice director at CTIE, explained: “We already sent out 4.5 million letters in the context of the pandemic. During peak times like March, we processed one million letters within a single month.” A total of 124,000 vaccination invitation letters had been sent out by the end of March.
The printing stations were initially designed for a capacity of 500,000 letters per month. However since the beginning of the pandemic, the infrastructure has been adapted to cater for the new level of demand. Due to the increased rate, the number of technical issues has also increased by now.
Further reading: Number of new Covid infections remain on decline
Department chief Marc Theis elaborated on the rigorous sorting system, which helps prevent faulty letters from entering circulation: “Our machines first identify codes on every side of the letters, which are then scanned and sorted accordingly. If there is a problem with one of the codes, the documents are taken out right away.”
Nevertheless, some letters still end up in places where they should not. “This can have many reasons, either the address on the letter box is not correct, or the postman may have made a mistake. Of course, our databanks can also occasionally be outdated”, Nickels acknowledged.
Apart from the physical invitations, the CTIE also send out around 430,000 emails. Minister Delegate for Digitalisation Marc Hansen noted: “The centre is becoming more and more digitalised. They are also responsible for the managing of Myguichet.lu, the country’s online citizens platform, which carried out 550,000 operations in 2019 alone. Last year, that number increased to 2.2 million, and in March 2021, we already registered close to one million.”
Since the beginning of the pandemic, 50 new procedures have been made accessible on the online portal.
