After new delivery addresses appeared on the accounts of some Amazon users in the United States, social media posts claimed they had been hacked. This is false; the company has said Amazon Hub locations were added due to an internal error.
"Amazon got hacked. For USA based people, check your Amazon account. Hackers added HUB lockers as your default delivery addresses," says a December 1, 2023 Instagram post.
The posts claim hackers added one or more addresses to users' accounts as alternative pickup locations so they can redirect and steal packages.
Some include screenshots of the new addresses, with labels such as "Amazon Counter at Whole Foods Market," "Amazon Fresh" and "Amazon Hub Locker." These alternative delivery methods, some of which require a code to access, are designed for customers who wish to pick up packages from a secure location to avoid theft.
Amazon has refuted the hacking rumors on social media, saying the address changes were due to an internal error.
"This isn’t a data security matter and our systems are secure. Amazon pickup locations were added to a small number of customer accounts in error, and we are working to fix the issue," Amazon Help replied to one X user in a December 11, 2023 post (archived here).
A spokesperson also told Snopes on December 7 that there was "no evidence of a security event at Amazon and our systems remain secure" -- and that the company was "working to fix" the erroneous alternative delivery addresses.
AFP contacted Amazon for additional comment.