A British 5-star hotel has apologised after refusing to lend life-saving equipment to a man who had a heart attack outside of the building.
The Chester Grosvenor Hotel, a 5-start hotel in northwest England, has apologised after an outraged citizen posted a scathing review on Facebook last Saturday.
In his post, Nathan Roberts explained that a man had a heart attack outside of the luxurious hotel last Saturday. Roberts consequently rushed inside the hotel and asked if he could borrow a defibrillator. Staff denied the request - a decision Roberts called "disgusting" in his Facebook post, which quickly went viral on social media.
He wrote: "Upon asking for their defibrillator I was told that I couldn't "lend" it. First of all you don't lend a defibrillator, you use it to save someone life regardless of who's property it is, if you are unwilling to provide life saving equipment to someone who needs it then shame on you and I hope that you or a member of your family never finds themselves in a situation like this."
He added: "As for the Grosvenor hotel, I will never stay at your hotel, and I hope people read this and see exactly what the management are like, if you aren't giving them an extortionate amount of money then they will quite literally let you die and not even bat an eyelid. THIS IS DISGUSTING !!!!!!!!"
Roberts eventually managed to obtain a defibrillator from another nearby hotel.
Chester Grosvenor hotel later apologised in a public statement, saying that there had been an "internal miscommunication."
They said that "the hotel has always made its defibrillator available to the local community when requested, many times over the past year."
"We apologise unreservedly and we deeply regret that, on this occasion, an internal miscommunication resulted in its use being denied. The defibrillator will continue to be made available for use in all emergency situations."