The National Health Fund (CNS) has introduced new measures to improve communication with customers, and the changes are beginning to bear fruit.

According to a press release issued on Wednesday morning, the updates have made booking appointments more convenient. The changes allow the CNS to accommodate around 280 additional appointments weekly, reducing overall waiting times.

The telephone service has also been enhanced, enabling the fund to handle over 3,000 additional calls each week.

The CNS processes approximately 16,000 inquiries every week, mostly related to reimbursement requests, scheduling appointments, or seeking information on work incapacity.