The National Service for the Mediator of Consumption (SNMC) has published its annual report for the year 2021, which finds that the number of people filing a request decreased by 40% compared to the previous year.

403 requests were filed in 2021, out of which 186 were considered to fall under the purview of the SNMC, which consults consumers and professionals in case of out-of-court disputes. The number of demands represents a 40% decrease compared to the previous year.

The 2021 report also shows that 62 demands were forwarded to other authorities, including the Association of Luxembourg Insurers and Reinsurers (ACA).

Mediators mostly treated cases in the construction sector and on the online market. Latter recorded a 50% decrease in disputes. In 91.5% of the 95 discussed cases, the mediation process lead to an agreement.

PDF: SNMC 2021 report (FR).