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Service Desk Operator

INTRASOFT INTERNATIONAL

Online since: 21/03/20

INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening:

 

 

Service Desk Operator (F/HM)

 

 

Your Role:

 

You will be part of a team with the following key responsibilities:

  • Receiving calls, first-line customer liaison: service desk agent, incident agent
  • Recording incidents in the Service Management tool.
  • Making an initial assessment of incidents, and attempting to resolve them
  • Assigning incidents to other support agents in the same support group or to different support group
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Keeping customers informed on incident status and progress
  • Managing the incident life-cycle, including closure and verification
  • Closing incidents and confirmation with the customer

 

 

Required Qualifications:

 

  • Experience in a similar job
  • Excellent knowledge of all round IT (Office, hardware, Windows etc.)
  • Experience with ticketing systems (Peregrine, HP Service Center etc.)
  • Fluent English and French

 

 

Desired Qualifications:

 

  • Knowledge of/or experience in ITIL environment is big advantage

 

 

Personal Characteristics:

 

  • Capable of working in an international and multicultural environment
  • Team player and strong communication skills

 

All applications will be treated as strictly confidential.

 

Proposed contract:
Contract type: CDI
Job location: Luxembourg
Required profile:
Years experience: 2 year(s)
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